Frequently Asked Questions

Are your designs hand-painted?

Yes. Every DOLCE ITALIANA design is originally hand-painted in oil paints by an artisan in Rome. We use technology to faithfully reproduce every brush-stroke onto each item in the boutique, so you get the texture of real art on something you actually use.

Are your designs created in Italy?

Yes. Every design originates as a hand-painted artwork by our artisan in Rome, then is digitally reproduced onto each product with the original brush-stroke detail preserved — so the art is genuinely Italian, even though production happens across our global fulfillment network.

Do you have designs inspired by the Amalfi Coast, Positano or Capri?

Yes. Several of our collections draw directly from those regions — including lemon motifs inspired by Capri and majolica tile patterns from the Amalfi Coast, hand-painted by our artisan and reproduced across phone cases, clutches, and wallets.

How long does shipping take?

Standard delivery takes 5–7 business days, often quicker. Exact timing can vary a little by destination — see our full Shipping Policy for details.

Where's my order? How do I track it?

A confirmation email with a "View your order" link is sent right after purchase — clicking it opens your order status and tracking page. If it's not in your inbox, check spam/junk, search your account for "DOLCE," and mark us as a safe sender so future updates land where you'll see them.

Do your products come with a guarantee?

Yes. Every order is covered by our La Dolce Vita Guarantee. We're confident you'll feel the magic of Italy the moment it arrives — but if not, our 30-day return policy has you covered.

Can I return my order?

Yes. Items can be returned within 30 days of receipt for a full refund or exchange. Here's our full Returns Policy.

How protective are your phone cases? Will they keep my phone safe?

Naturally. Ultima phone cases use dual-layer protection: a soft thermoplastic urethane (TPU) inner core plus a hard, high-gloss polycarbonate shell, with raised TPU bezels guarding the screen and camera lenses and an anti-scratch coating protecting the design. We use these cases on our own phones — from curious toddlers to "happy" friends at bars, they've saved the day more times than we can count.

For which phone models do you make cases?

All Apple iPhone models and most popular Android models, including Samsung Galaxy and Google Pixel. See the complete list of supported phone models — and if yours isn't listed, select "Special Request Model" at checkout and note your exact model.

How do I double-check my phone model to ensure I get the correct case?

iPhone: Settings > General > About > "Model Name."
Android: Settings > About Phone (or About Device) > "Model Name." Getting this right matters more than people think — more guidance on our phone model determination page

Are your phone cases MagSafe compatible?

Cases for iPhone 13 through 17 have a built-in MagSafe magnet and are MagSafe compatible out of the box. Cases for Samsung, Google, and iPhones older than 13 don't have the built-in magnet, but come with a free adhesive MagSafe ring you can attach to unlock the same magnetic compatibility with chargers, mounts, and other MasgSafe accessories.

Do you work with wedding planners and supply bridesmaid gifts?

Yes! We work with plenty of Italy-themed wedding planners and brides to create personalized bridesmaid gifts. The favorite is our Capri Clutch, monogrammed with each bridesmaid's initials.

What's a good gift for someone obsessed with Italy?

Something they'll actually use, not just look at. Our phone cases, clutches, and card wallets carry hand-painted Italian designs — Capri and Positano lemons, Amalfi majolica tiles — so the gift becomes part of their everyday life, not a souvenir that ends up in a drawer.

Do you supply wholesale for retail shops?

Yes — drop us a line at wholesale@dolceitaliana.com and let's talk.

Do you have a physical store in Italy or another country?

No physical stores — we're online-only. That keeps costs (and prices) down, and we still offer complimentary worldwide shipping through fulfillment centers in Italy, the US, Australia, and the UK.