We're sure you will be delighted with your gorgeous goods, but if for any reason you are not satisfied, you can return them to us within 30 days of receipt for a full refund or exchange.
If you do wish to return an item, please request a return by emailing hello @dolceitaliana.com, quoting your name and order number. We do appreciate a mindful approach to returns as we are a small, family-run business and absorb all costs of shipping both ways, including packaging, handling and processing the order and return.
To minimise the likelihood of unnecessary returns due to mistakenly ordering the wrong case for your device model, we ask you to please check your order confirmation email (it may have been filtered to the Junk/Spam inbox) to ensure you have ordered the correct case to fit your device. iPhones come in different sizes and variants. For example, the iPhone 15 comes in 4 different sizes (15 Pro Max, 15 Pro, 15 Plus, 15). If you order the incorrect model, it will not fit your device. It's worth taking an extra few seconds to check that you have ordered the correct model.
If you've ordered the incorrect model, please email us (firstname.lastname@example.org) immediately to tell us, so that we can amend your order before it ships.
You can find your iPhone's model by navigating to Settings > General > About, and then look at "Model Name".