We want you to be delighted with your Dolce Italiana goods. If for any reason you are not satisfied with the items you have purchased, you can return them to us within 28 days of receipt for a full refund or exchange.
If you wish to return an item, please request a return form from us via email to firstname.lastname@example.org, quoting your name and order number.
Please please please check your order confirmation email (maybe in Junk/Spam filter) to ensure you have ordered the correct case to fit your phone model. iPhones come in over 13 different sizes and some models come in different variants. For example the iPhone 11 comes in 3 different sizes. If you order the wrong model, it will not fit your phone. Its worth taking an extra few seconds to check that you have ordered the correct model.
You can find your iPhone's model by navigating to Settings > General > About, and then look at "Model Name".