FAQ
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For which phone models do you make cases?
All Apple iPhones and most popular Android models (Samsung Galaxy, Google etc).
Here's the complete list of available phone models. If your phone model appears in this list, simply select the last option on the selector drop-down [SPECIAL REQUEST MODEL] and add a note to your order stating your exact phone model.
How do I determine which exact phone model I have?
iPhone: You can find your iPhone's model by navigating to Settings > General > About, and then looking at "Model Name".
Samsung: You can find your Samsung phone's model by navigating to Settings > About Phone (or About Device) > "Model Name"
How long does shipping take?
Normally you'll receive your items within 5-7 business days. Often much quicker. Sometimes a bit slower. See our Shipping Policy for full details.
Where's my order? How do I track it?
When you placed your order, our system sent you a confirmation email with a black rectangular box saying "View your order". Clicking this black box will take you to your order status page where you can track your order status and shipping progress.
Sometimes email providers such as Gmail or Hotmail divert the confirmation email to your spam/junk inbox. To ensure you receive notifications about your order , please be sure to do a search of your entire email account for "DOLCE", check the spam/junk inbox, and add us to your list of safe senders by marking our emails as "not junk".
Do your phone cases provide solid protection for my device?
Absolutely, yes! All DOLCE cases are made from thermoplastic urethane (TPU); a flexible, lightweight synthetic rubber compound that has high shock absorption properties and provides fantastic protection from bumps, drops and falls. They have slightly raised bezels to protect your screen and camera lenses. They're also slim-line and have an anti-scratch coating to protect the designs.
We use them to protect our own beloved iPhones and the cases have saved the day more times than we can count!
Are your Phone Cases MagSafe compatible?
Our phone cases are MagSafe compatible - your MagSafe-equipped iPhone will be able to charge wirelessly through the case.
Our phone cases are not MagSafe equipped. No circular magnet is built in, however a FREE adhesive white MagSafe ring is included with every phone case to ensure a super strong magetic grip with all your favourite MagSafe accessories; pop sockets, car dashboard mounts etc.
Can I return my order?
Yes. See our Return Policy
Do you work with wedding planners and can you supply bridesmaids gifts?
Yes! We work with many Italy themed wedding planners and brides to offer cute personalised bridesmaid gifts. A popular choice is our famous 'Capri' Clutch, monogrammed with initials for each bridesmaid.
Can you supply wholesale?
Yes, please drop us a line at wholesale@dolceitaliana.com
Do you have a physical store in Italy or another country?
We don't have physical store locations. We only sell online via our online boutique - dolceitaliana.com and we offer FAST FREE SHIPPING via our global fulfilment program with shipping facilities in the US, AUSTRALIA, ITALY and UK.
