Frequently Asked Questions
Are your designs hand-painted?
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Yes. Every DOLCE ITALIANA design is originally hand-painted in oil paints by an artisan in Rome. We use technology to faithfully reproduce every brush-stroke onto each item in the boutique, so you get the texture of real art on something you actually use.
Are your designs created in Italy?
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Yes. Every design originates as a hand-painted artwork by our artisan in Rome, then is digitally reproduced onto each product with the original brush-stroke detail preserved — so the art is genuinely Italian, even though production happens across our global fulfillment network.
Do you have designs inspired by the Amalfi Coast, Positano or Capri?
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Yes. Several of our collections draw directly from those regions — including lemon motifs inspired by Capri and majolica tile patterns from the Amalfi Coast, hand-painted by our artisan and reproduced across phone cases, clutches, and wallets.
How long does shipping take?
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Standard delivery takes 5–7 business days, often quicker. Exact timing can vary a little by destination — see our full Shipping Policy for details.
Where's my order? How do I track it?
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A confirmation email with a "View your order" link is sent right after purchase — clicking it opens your order status and tracking page. If it's not in your inbox, check spam/junk, search your account for "DOLCE," and mark us as a safe sender so future updates land where you'll see them.
Do your products come with a guarantee?
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Yes. Every order is covered by our La Dolce Vita Guarantee. We're confident you'll feel the magic of Italy the moment it arrives — but if not, our 30-day return policy has you covered.
Can I return my order?
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Yes. Items can be returned within 30 days of receipt for a full refund or exchange. Here's our full Returns Policy.
How protective are your phone cases? Will they keep my phone safe?
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Naturally. Ultima phone cases use dual-layer protection: a soft thermoplastic urethane (TPU) inner core plus a hard, high-gloss polycarbonate shell, with raised TPU bezels guarding the screen and camera lenses and an anti-scratch coating protecting the design. We use these cases on our own phones — from curious toddlers to "happy" friends at bars, they've saved the day more times than we can count.
For which phone models do you make cases?
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All Apple iPhone models and most popular Android models, including Samsung Galaxy and Google Pixel. See the complete list of supported phone models — and if yours isn't listed, select "Special Request Model" at checkout and note your exact model.
How do I double-check my phone model to ensure I get the correct case?
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iPhone: Settings > General > About > "Model Name."
Android: Settings > About Phone (or About Device) > "Model Name." Getting this right matters more than people think — more guidance on our phone model determination page
Are your phone cases MagSafe compatible?
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Cases for iPhone 13 through 17 have a built-in MagSafe magnet and are MagSafe compatible out of the box. Cases for Samsung, Google, and iPhones older than 13 don't have the built-in magnet, but come with a free adhesive MagSafe ring you can attach to unlock the same magnetic compatibility with chargers, mounts, and other MasgSafe accessories.
Do you work with wedding planners and supply bridesmaid gifts?
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Yes! We work with plenty of Italy-themed wedding planners and brides to create personalized bridesmaid gifts. The favorite is our Capri Clutch, monogrammed with each bridesmaid's initials.
What's a good gift for someone obsessed with Italy?
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Something they'll actually use, not just look at. Our phone cases, clutches, and card wallets carry hand-painted Italian designs — Capri and Positano lemons, Amalfi majolica tiles — so the gift becomes part of their everyday life, not a souvenir that ends up in a drawer.
Do you supply wholesale for retail shops?
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Yes — drop us a line at wholesale@dolceitaliana.com and let's talk.
Do you have a physical store in Italy or another country?
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No physical stores — we're online-only. That keeps costs (and prices) down, and we still offer complimentary worldwide shipping through fulfillment centers in Italy, the US, Australia, and the UK.